Intentional design solutions for visionaries changing the world
Privacy Policy and Terms of Service
Privacy Policy
Effective Date: 20 May 2026
1. Introduction
Welcome to Fio Group. We are a South African branding and communications agency committed to protecting the privacy and security of our clients' and website visitors' personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA).
By using our website and submitting your information, you acknowledge that you have read this policy and consent to the processing of your personal information as described herein.
By using our website and submitting your information, you acknowledge that you have read this policy and consent to the processing of your personal information as described herein.
2. Information We Collect
We collect personal information directly from you when you voluntarily fill out the contact form on our website. The information we collect is limited to what is necessary for our business purposes and includes:
- Name: To identify you and address you personally.
- Email Address: To respond to your inquiry and communicate with you about our services.
- Message: To understand the nature of your inquiry, whether related to branding, website design, marketing, communications, or other creative services.
- Name: To identify you and address you personally.
- Email Address: To respond to your inquiry and communicate with you about our services.
- Message: To understand the nature of your inquiry, whether related to branding, website design, marketing, communications, or other creative services.
3. How We Use Your Information
As the "Responsible Party" under POPIA, we use the personal information we collect solely for the following legitimate purposes:We collect personal information directly from you when you voluntarily fill out the contact form on our website. The information we collect is limited to what is necessary for our business purposes and includes:
- To Respond to Your Inquiries: To contact you via email at jenirav@fio.group or the email address you provided to answer your questions.
- To Assess Project Requirements: To evaluate your branding, design, marketing, or communications needs and provide appropriate service recommendations.
- To Facilitate Service Delivery: To communicate with you regarding the planning and execution of potential or ongoing projects.- For Internal Record-Keeping: To maintain records of inquiries and client engagements for administrative and legal purposes.
We will not use your personal information for unsolicited direct marketing purposes unless we have obtained your explicit separate consent. We will not sell, distribute, or lease your personal information to third parties.
- To Respond to Your Inquiries: To contact you via email at jenirav@fio.group or the email address you provided to answer your questions.
- To Assess Project Requirements: To evaluate your branding, design, marketing, or communications needs and provide appropriate service recommendations.
- To Facilitate Service Delivery: To communicate with you regarding the planning and execution of potential or ongoing projects.- For Internal Record-Keeping: To maintain records of inquiries and client engagements for administrative and legal purposes.
We will not use your personal information for unsolicited direct marketing purposes unless we have obtained your explicit separate consent. We will not sell, distribute, or lease your personal information to third parties.
4. Data Sharing and Disclosure
As a branding and communications agency, we may need to share your inquiry details (including your name, contact information, and message) with our trusted network of partners, contractors, and service providers. This is done solely for the purpose of assessing your requirements, facilitating project delivery, and carrying out the requested services on our behalf.
We take reasonable steps to ensure that our partners are bound by legally enforceable agreements that require them to protect the confidentiality and security of your personal information.
We may also disclose your information if required to do so by law or in the public interest.
We take reasonable steps to ensure that our partners are bound by legally enforceable agreements that require them to protect the confidentiality and security of your personal information.
We may also disclose your information if required to do so by law or in the public interest.
5. Data Security
We are committed to ensuring that your information is secure. We have implemented appropriate and reasonable technical and organisational measures to safeguard and secure the information we collect online to prevent loss, damage, or unauthorised access or disclosure.
6. Data Retention
We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Thereafter, your information will be securely destroyed or de-identified.
7. Your Rights as a Data Subject
Under POPIA, you have the right to:
- Request Access: Request a copy of the personal information we hold about you.
- Request Correction or Deletion: Request that we correct, update, or delete your personal information.
- Object to Processing: Object to the processing of your personal information on reasonable grounds.
- Withdraw Consent: Withdraw your consent for us to process your information at any time.
- Lodge a Complaint: Lodge a complaint with the Information Regulator of South Africa if you believe we are unlawfully processing your information.
To exercise any of these rights, please contact us at jenirav@fio.group.
- Request Access: Request a copy of the personal information we hold about you.
- Request Correction or Deletion: Request that we correct, update, or delete your personal information.
- Object to Processing: Object to the processing of your personal information on reasonable grounds.
- Withdraw Consent: Withdraw your consent for us to process your information at any time.
- Lodge a Complaint: Lodge a complaint with the Information Regulator of South Africa if you believe we are unlawfully processing your information.
To exercise any of these rights, please contact us at jenirav@fio.group.
8. Changes to This Privacy Policy
We may update this policy from time to time by posting a new version on our website. This may be necessary to reflect changes in our business or the law. We encourage you to review this page periodically.
9. Cookie Policy
This Cookie Policy forms part of our Privacy Policy. To understand how we handle your personal information more broadly, please read our Privacy Policy.
What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit our website. They allow the website to recognise your device and remember certain information about your visit. Cookies do not contain personally identifiable information on their own, but when combined with other data they can be used to identify you as an individual.
How We Use Cookies
We use cookies to improve the functionality and performance of our website, to understand how visitors interact with our content, and to ensure our website operates correctly. We do not use cookies for unsolicited direct marketing purposes.
Our website is hosted on Webflow. Webflow does not add cookies to published customer sites. Any cookies set on our website come from third-party services that we have chosen to integrate, as described below.
Our website is hosted on Webflow. Webflow does not add cookies to published customer sites. Any cookies set on our website come from third-party services that we have chosen to integrate, as described below.
Categories of Cookies We Use
Strictly Necessary Cookies: These cookies are essential for our website to function properly. They enable core features such as page navigation and access to secure areas of the site. Without these cookies, the website cannot function. These cookies do not require your consent and cannot be switched off.
Analytics Cookies: We use Google Analytics 4 (GA4), a web analytics service provided by Google LLC ("Google"), to help us understand how visitors use our website. GA4 uses cookies to collect information such as:
- Pages visited and time spent on each page
- How you arrived at our website (e.g. via a search engine or a link)
- Your approximate geographic location (country or city level)
- Your device type, browser, and operating system
This information is aggregated and used solely to improve our website and services. GA4 does not identify you as a named individual. However, it does process online identifiers (such as your IP address and a unique cookie ID) which may constitute personal information under POPIA.
Please note: Google LLC is based in the United States. By accepting analytics cookies, your data will be transferred to and processed on Google's servers, which may be located outside of South Africa. Google has committed to appropriate data protection safeguards under its terms of service. You can review Google's privacy practices at https://policies.google.com/privacy.
Cookies We Do Not Use: We do not currently use marketing or advertising cookies, social media tracking cookies, or any cookies that track your activity across third-party websites for the purpose of serving you targeted advertisements.
Analytics Cookies: We use Google Analytics 4 (GA4), a web analytics service provided by Google LLC ("Google"), to help us understand how visitors use our website. GA4 uses cookies to collect information such as:
- Pages visited and time spent on each page
- How you arrived at our website (e.g. via a search engine or a link)
- Your approximate geographic location (country or city level)
- Your device type, browser, and operating system
This information is aggregated and used solely to improve our website and services. GA4 does not identify you as a named individual. However, it does process online identifiers (such as your IP address and a unique cookie ID) which may constitute personal information under POPIA.
Please note: Google LLC is based in the United States. By accepting analytics cookies, your data will be transferred to and processed on Google's servers, which may be located outside of South Africa. Google has committed to appropriate data protection safeguards under its terms of service. You can review Google's privacy practices at https://policies.google.com/privacy.
Cookies We Do Not Use: We do not currently use marketing or advertising cookies, social media tracking cookies, or any cookies that track your activity across third-party websites for the purpose of serving you targeted advertisements.
Terms of Service
Effective Date: 20 May 2026
1. Use of Website
1.1 Permitted Use
You may use this Website for lawful purposes only, including:
- Viewing our portfolio and learning about our services
- Submitting inquiries through our contact forms
- Accessing publicly available information about our agency
- Viewing our portfolio and learning about our services
- Submitting inquiries through our contact forms
- Accessing publicly available information about our agency
1.2 Prohibited Use
You may not:
- Use the Website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to any portion of the Website
- Introduce viruses, trojans, or other malicious code
- Scrape, copy, or reproduce content without our written permission
- Use the Website to transmit spam or unsolicited communications
- Use the Website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to any portion of the Website
- Introduce viruses, trojans, or other malicious code
- Scrape, copy, or reproduce content without our written permission
- Use the Website to transmit spam or unsolicited communications
2. Intellectual Property Rights
2.1 Ownership
All content on this Website, including but not limited to text, graphics, logos, images, design work, code, and compilation of content (collectively, "Content"), is the property of Fio Group or our clients and is protected by South African and international copyright, trademark, and other intellectual property laws.
2.2 Portfolio Work
The case studies, projects, and portfolio pieces displayed on this Website are presented for demonstration purposes only. All intellectual property rights in client work remain with the respective clients unless otherwise stated. Portfolio work may not be reproduced or used without permission from both Fio Group and the relevant client.
2.3 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and view the Content on this Website for personal, non-commercial use only. You may not:
- Reproduce, distribute, or publicly display any Content without our written consent
- Modify or create derivative works based on our Content
- Use our Content for commercial purposes
- Reproduce, distribute, or publicly display any Content without our written consent
- Modify or create derivative works based on our Content
- Use our Content for commercial purposes
3. User-Submitted Content
When you submit information through our contact forms or communicate with us via the Website, you grant Fio Group a non-exclusive license to use, store, and process that information for the purposes outlined in our Privacy Policy.
4. Third-Party Links
This Website may contain links to third-party websites or services. These links are provided for your convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites. Your use of third-party websites is at your own risk.
5. Disclaimer of Warranties
5.1 "As Is" Basis
This Website and all Content are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:
- Warranties of merchantability or fitness for a particular purpose
- Warranties of accuracy, reliability, or completeness of Content
- Warranties that the Website will be uninterrupted, secure, or error-free
- Warranties of merchantability or fitness for a particular purpose
- Warranties of accuracy, reliability, or completeness of Content
- Warranties that the Website will be uninterrupted, secure, or error-free
5.2 Professional Advice
Content on this Website is for informational purposes only and does not constitute professional advice. While we strive to ensure accuracy, we make no representations or warranties regarding the completeness or accuracy of information displayed.
6. Limitation of Liability
To the fullest extent permitted by South African law, Fio Group, its directors, employees, partners, and affiliates shall not be liable for:We grant you a limited, non-exclusive, non-transferable license to access and view the Content on this Website for personal, non-commercial use only. You may not:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Damages arising from your use or inability to use the Website
- Damages resulting from unauthorized access to or alteration of your transmissions or data
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Damages arising from your use or inability to use the Website
- Damages resulting from unauthorized access to or alteration of your transmissions or data
7. Indemnification
You agree to indemnify, defend, and hold harmless Fio Group, its directors, employees, partners, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
- Your use or misuse of the Website
- Your violation of these Terms
- Your violation of any third-party rights, including intellectual property rights
- Any content you submit through the Website
- Your use or misuse of the Website
- Your violation of these Terms
- Your violation of any third-party rights, including intellectual property rights
- Any content you submit through the Website
8. Service Inquiries and Engagement
8.1 No Contract Formation
Submitting an inquiry through our Website does not create a binding contract for services. All service engagements require a separate written agreement signed by both parties.
8.2 Estimates and Quotations
Any estimates, quotations, or pricing information provided through the Website or in response to inquiries are indicative only and subject to formal written quotation and acceptance.
9. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
10. Modifications to Website
We reserve the right to modify, suspend, or discontinue any aspect of the Website at any time without notice or liability.
11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of South Africa.
12. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
13. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fio Group regarding your use of the Website and supersede any prior agreements or understandings.
14. Contact Information
If you have any questions about these Terms of Service, please contact us at:
- Email:jenirav@fio.group
- Business Name: Fio Group
- Location: Pretoria East, South Africa
- Email:jenirav@fio.group
- Business Name: Fio Group
- Location: Pretoria East, South Africa